WACOR's Systems Approach
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WACOR is a prime contractor of customized, integrated electronic systems, and as such, combines the skills of its professional personnel with state-of-the-art technology and extensive contract experience to solve electronic system requirements. Electronic Systems are WACOR’s main business area. WACOR provides domestic and international customers with electronics-related services such as ·
Consultancy
and program management ·
Site
Survey with recommendation reports ·
Proposal
submissions ·
Specification
writing ·
System
design and engineering ·
System
integration ·
Procurement ·
System
testing ·
System
drawings ·
System
O&M manuals ·
Installation ·
System
operation ·
System
maintenance ·
Logistics
support ·
Training ·
Follow-on
Support
WACOR uses a well proven systematic approach to define,
design and implement each custom designed electronic system. Items which
are important to this approach are as
follows: ·
On-site
survey ·
Customer
requirement ·
Needs
analysis ·
Preliminary
design ·
Customer
review ·
Final
design ·
Critical
customer review ·
System
procurement and test ·
Factory
integrated system test ·
System
installation ·
Operational
Acceptance Test ·
Documentation ·
Customer
training ·
WACOR
follow-on support
Although WACOR considers these phased steps important to complete customer satisfaction, the customer may not require all these steps for his system and has the option to select the phases he feels are important to his system.
On-Site Survey
Any electronic system is only as effective as the information gathered prior to initial system design. The key activity, which allows WACOR to obtain this important information, is a detailed on-site survey. Our engineering staff reviews construction drawings, visits the site if under construction and participates in meetings with the customer's staff to establish each system requirement.
WACOR engineers conduct environmental studies that
ensure that proposed electronic measures are compatible with the building
structures and surroundings.
Customer Requirements
During the site survey, it becomes very important
to fully understand what the customer requires of his electronic system.
From discussions, WACOR will identify the system operation and
functionality by performing a complete needs analysis.
Needs Analysis
A need analysis is performed which defines subsystem tasks corresponding to the needs or risks identified during the customer requirement phase of the program.
This completed needs analysis becomes the basis for
WACOR's preliminary design.
Preliminary Design
A preliminary design is made based on the customer-approved needs analysis.
This design integrates the various subsystems into
a fully operable, functional system. Intercommunications between
subsystems are identified and designed.
Customer Review
After completion of the preliminary design, a
meeting is held between WACOR and the customer (in Lancaster or on site).
In this meeting, the customer can add, delete or make changes to the
system design. Explanations of subsystem functionality are performed by
the WACOR engineering staff. All customer questions and concerns are
addressed.
Final Design
The final design is performed immediately following
the customer review phase of the program. All changes required to
accommodate the customer review are implemented. Long lead items, for
subsystems whose designs are not altered during the review phase, are
ordered at this time.
Critical Customer Review
A critical customer review is performed on the
final system design to ensure that all customer-initiated changes have
been accomplished satisfactorily and the customer needs have been bet.
Last-minute customer changes can be addressed at this time. This meeting
can be held either in Lancaster or on site. Upon approval of this phase,
system components will be procured.
System Procurement and Test
All components will be procured from reliable and
well-established companies. The Components will be of the latest
state-of-the-art technology but well proven in field use. An AQL level
test will be performed on incoming components to ensure operability and
compliance to specifications. These tests may be individual or subsystem
in nature.
Factory Integrated System Test
When all subsystems have been tested, the
subsystems will be integrated into a representative total system
configuration and tested for system compliance. During this phase, it is
vital that the customer be present in Lancaster for the integrated test.
This test ensures the operation and functionality of the total system
prior to shipment of materials to the installation site.
System Installation
Upon receipt of equipment by the customer, a WACOR
installation team will begin to install the system components. Based upon
the customer requirement, WACOR can utilize customer's manpower with
WACOR's supervision or WACOR can provide all necessary personnel to
accomplish this phase of the program.
Operational Acceptance Test
Upon the completion of the installation, an
operational acceptance test will be performed with the customer. This test
is designed to show the customer that all aspects of the security system
are functional. The test acceptance is the milestone, which passes the
system from WACOR to the customer. System warranty usually begins at this
time.
Documentation
WACOR's documentation department provides design
drawings, installation drawings, operation manuals and maintenance manuals
according to customer requirements. The WACOR engineering staff has many
years of experience in the production of documentation. Translation
services can be provided.
Customer Training
If desired by the customer, WACOR can provide detailed operational training
for the system operators. WACOR can also provide system operation for
some specified period of time to ensure complete training for operators
before WACOR leaves the site.
Also, if desired by the customer, WACOR can provide
maintenance training for system repair technicians. This can be
accomplished in two ways. First, the customer's repair technicians can be
sent to Lancaster to be trained by the WACOR technicians during the test
and integration period. Second, the customer's technicians can be provided
OJT during the installation phase of the program. Factory maintenance
training could be made available for selected subsystems.
WACOR Follow-on Support
WACOR will [provide the customer with complete follow-on support. These
services could include additional training, spare parts, maintenance,
modifications and s ystem enlargement, to name a few. Consultant services
are also available when initially planning new construction with electronic system requirements.
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